Privacy Policy

Overview

PilotReply helps local businesses draft review responses in their brand voice with mandatory human approval. This policy explains what information we collect and how we use it.

Information we collect

• Account information such as name and email associated with your workspace.
• Operational data including locations, reviews, and draft replies.
• Usage and billing metadata required to provide subscription features.

How we use information

• Provide and improve AI-assisted draft generation and safety workflows.
• Maintain workspace access controls, billing, and product performance.
• Communicate essential service updates and support responses.

Data sharing

We do not sell personal data. We only share information with service providers necessary to run PilotReply, such as infrastructure, authentication, and billing processors.

Data retention and security

We retain data for as long as required to provide service, meet legal obligations, and resolve disputes. We use reasonable technical and organizational safeguards to protect information.

Contact

For privacy requests or questions, contact support@pilotreply.com.